Privacy Policy
Last updated: 1.12.2025
Real Estate X respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, engage our valuation and advisory services, access our digital platforms or communicate with our team.
By using our website or interacting with Real Estate X, you agree to the terms set out in this policy.
1. Who We Are
Real Estate X is a firm of Chartered Surveyors specialising in valuation, advisory, analytics and real estate consultancy across the United Arab Emirates and the wider Middle East.
We work with developers, financial institutions, government entities, private offices, investors and corporate clients.
Our technology driven platform includes blockchain supported storage, a digital geographical information system, portfolio analytics and the Real Estate X Discovery client portal.
For privacy related questions, you may contact us at:
2. Information We Collect
We collect information needed to deliver our services and operate our business professionally and securely. This includes:
A. Information you provide
- Name, job title and contact details
- Company information
- Property or portfolio details you share with us
- Documents required for valuation or advisory purposes
- Communication records including emails and meeting notes
B. Information collected automatically
When you browse our website or use our digital platforms, we may collect:
- IP address
- Browser type and device information
- Pages viewed and session data
- Analytics and performance information
This helps us improve our website and support technical performance.
C. Information from third parties
We may receive information from:
- Property owners
- Lenders and financial institutions
- Government entities and public databases
- Market data sources
- Legal and technical advisors
- Digital platforms used by your organisation
D. Information processed through REX Discovery and our technology systems
When using Real Estate X Discovery or other digital tools we collect and process:
- Uploaded property documents
- Analytics and portfolio data
- Workflow records and approvals
- Digital signatures or confirmations
- Comparable evidence and valuation inputs
3. How We Use Your Information
Real Estate X uses your information to provide accurate, transparent and compliant services.
This includes:
- Delivering our professional services
- Operating our technology platforms
- Business operations
- Communication
4. How We Share Information
We only share information when necessary and with trusted parties.
This includes:
- Regulators and authorities where required
- Banks, lawyers or advisors involved in a transaction
- Technology vendors who support our systems
- RICS related compliance audits
- Government entities when required by law
All third parties are bound by confidentiality obligations.
5. Data Storage and Security
We take data protection seriously. Our security measures include:
- Encrypted databases
- Secure document management systems
- GIS based data protection protocols
- Access controls and authentication
- Physical security at our office locations
- Regular backups and disaster recovery processes
We store information only for as long as necessary to fulfil our professional obligations and legal requirements.
6. Cookies and Tracking Technology
Our website may use cookies to improve your browsing experience and enhance performance.
Cookies help us:
- Understand website usage
- Improve content and navigation
- Optimise loading speed
You may disable cookies in your browser settings if you prefer.
7. Retention of Information
We retain data in line with:
- RICS mandatory document retention periods
- UAE regulatory requirements
- Professional indemnity insurance conditions
- Best practice in valuation and advisory
Data will be deleted securely when no longer required.
8. Third Party Websites
Our website may contain links to third party sites.
We are not responsible for their privacy practices or content.